Welcome to UrHomeTutor! Your privacy is essential to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our platform to connect students with tutors for online learning. Please read this Privacy Policy carefully to understand our practices regarding your personal information.
1. Information We Collect
a. Personal Information
We collect personal information directly from you when you create an account, such as:
- Full name
- Email address
- Phone number
- Date of birth (for age verification purposes if required)
- Payment details (for transaction processing)
b. Profile Information
We collect details related to your user profile and preferences, including:
- Subjects of interest
- Teaching experience and qualifications (for tutors)
- Availability schedules
- Any additional information you choose to provide
c. Usage Data
To understand how users interact with our platform and improve the user experience, we collect:
- IP addresses
- Device information
- Browser type and version
- Log-in times, pages viewed, and other usage data
d. Communication Data
When you communicate with UrHomeTutor (e.g., via support requests or messages between students and tutors), we collect records of those communications.
2. How We Use Your Information
UrHomeTutor uses your data to:
- Match students with suitable tutors based on preferences and qualifications
- Facilitate lesson management and process transactions
- Improve our services, personalize user experiences, and resolve issues
- Provide customer support and notify users of important updates
- Conduct analytics to optimize our platform
- Comply with legal requirements and regulations applicable in Ghana
3. How We Share Your Information
Your information may be shared only in the following ways:
- With tutors and students, to manage lesson arrangements
- With payment processors, for secure transaction handling
- With trusted third-party service providers who assist with our platform operations (e.g., hosting and analytics services)
- When required by law, such as for government or regulatory requests
Note: UrHomeTutor does not sell, rent, or trade your personal information to third parties.
4. Data Security
UrHomeTutor is committed to safeguarding your personal information and uses industry-standard security measures. However, no online platform can guarantee absolute security, and while we make every effort to protect your data, transmission over the internet remains vulnerable to risks.
5. Retention of Your Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by Ghanaian law. If you request deletion of your data, we will take reasonable steps to delete it unless legally required to retain it.
6. Your Privacy Rights
As a user in Ghana, you may have rights regarding your personal data, including:
- Access: Request access to your personal data.
- Correction: Request corrections to inaccurate data.
- Deletion: Request deletion of your data, subject to legal retention requirements.
- Restriction: Request restriction of certain data processing activities.
- Portability: Request a copy of your data in a structured format.
To exercise any of these rights, please contact us at [contact email address].
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to understand usage patterns, remember user preferences, and enhance user experience. You may modify your cookie settings via your browser settings, though doing so may impact your experience on the platform.
8. Third-Party Links
Our platform may contain links to external websites or services. UrHomeTutor is not responsible for the privacy practices or content of these third-party sites. We encourage users to review the privacy policies of any external sites independently.
9. Children’s Privacy
UrHomeTutor is not directed toward children under the age of 13. We do not knowingly collect information from children under 13 without verifiable parental consent. If we discover any such data without consent, we will promptly delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or to comply with legal requirements in Ghana. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Email: urhometutor.info@gmail.com